Terms of service
1. Who we are
FixOrBin provides remote appliance fault assessments.
Contact:
2. The service
For a fixed fee of £25 (including any VAT that applies), we review the video and information you send about one domestic appliance and give you a written assessment: the most likely fault, an estimated repair cost range, and our recommendation (Fix it, DIY or Bin it).
The assessment is a professional opinion based on the information you provide. It is not an on-site inspection, a fixed repair quote, or a safety certificate. An engineer who inspects the appliance in person may reach a different conclusion. Cost ranges are estimates based on typical UK part and labour prices and may vary.
3. What we don't cover
- Gas appliances or any gas fault. Contact a Gas Safe registered engineer.
- Commercial or industrial equipment.
- Any work on the appliance itself. This service does not include a visit, repair or parts.
FixOrBin is independent and is not affiliated with, or endorsed by, any appliance manufacturer. Brand names are used only to describe the appliances we can assess.
4. Safety and DIY advice
We only suggest DIY steps we consider safe for a typical householder, such as cleaning filters or resetting an appliance. You must unplug the appliance before any check. Never remove covers exposing live parts, refrigerant pipework or gas components. You choose whether to follow any DIY suggestion and should stop and use a qualified engineer if you are unsure.
5. Refunds
If we cannot give a confident assessment, even after asking for further information, we will refund your fee in full. If you have not sent your video yet, you can ask for a full refund at any time.
6. Your right to cancel
You have the right to cancel this contract within 14 days of payment without giving a reason. When you pay, you ask us to provide the service within the cancellation period, and you acknowledge that once we have fully delivered your written assessment you lose the right to cancel. If you cancel before we have delivered it, we refund you in full within 14 days.
To cancel, send us a clear statement by email or WhatsApp. You may use this model wording, but you don't have to:
To FixOrBin [our name, address and email as shown on this page]: I hereby give notice that I cancel my contract for the supply of the following service: video appliance assessment. Ordered on [date]. Name: [your name]. Email used for payment: [email]. Date: [date].
Your statutory rights are not affected.
7. Our responsibility
We will provide the service with reasonable care and skill. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for decisions you or a third party make independently of our advice, or for problems caused by information that was missing or inaccurate.
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
8. Complaints
If you're unhappy, contact us and we'll try to put things right within 14 days.
9. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.