Privacy policy
Who is responsible for your data
FixOrBin is the data controller.
Contact:
What we collect
- Payment details: handled by Stripe. We receive your name, email, the amount and the payment status. We never see or store your card number.
- What you send us: videos, photos, the appliance model and details of the fault, plus your name, email or WhatsApp number.
- Website: this site uses no advertising or analytics cookies. A setting in your browser may remember your light/dark theme choice. Our fonts are served by Google Fonts, so your browser connects to Google, which receives your IP address (see Google's privacy policy).
Why we use it
- To provide your assessment (contract).
- To keep payment and accounting records (legal obligation).
- To handle refunds and complaints (contract and legitimate interests).
Please avoid filming people, documents or anything personal in your home. Only the appliance is needed.
Who we share it with
Stripe (payments), WhatsApp/Meta or our email provider (depending on how you contact us), Google (fonts, see above), and our accountant where required. Some of these providers may process data outside the UK under appropriate safeguards. We do not sell your data.
How long we keep it
Videos and photos are deleted within 90 days of your assessment. Payment records are kept for 6 years for tax purposes.
Your rights
You can ask to see, correct or delete your data, or object to how we use it. Contact us using the details above. You can also complain to the Information Commissioner's Office (ico.org.uk).